Kewbot Documentation¶
Kewbot turns your WhatsApp into a complete customer service operation: respond, route, sell, and measure performance by combining automation with human agents.
This documentation is organized into three paths. Choose yours.
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Daily Use
For agents and business owners. Learn how to log in, handle conversations, and understand your metrics. No technical knowledge required.
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Administration
For those who configure Kewbot: message flows, announcements, interactive menus, outbound campaigns, and company settings.
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Technical
For integrators and developers: API, external endpoints, and the visual Flow Map.
The Three Concepts Behind Everything¶
Before diving into the details, it's worth understanding the three building blocks that define every operation in Kewbot:
| Component | What it is | Learn more |
|---|---|---|
| Flows | The path a customer follows after sending a message: inbound routes, announcements, menus, and conditions. | Inbound Routes |
| Agents & Groups | The people and teams who take over when a conversation requires a human. | Groups |
| Campaigns | Messages sent by your company: Meta-approved templates, bulk campaigns, or automated messages. | Campaigns |
Can't Find What You're Looking For?¶
Use the search box (at the top) or the floating green button: ask Kewbot on WhatsApp and you'll get an answer instantly. Even the documentation takes care of itself.