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⚙️ IFF Conditions

The IFF Conditions module allows you to define logical rules that control the flow of a conversation based on the value of certain system variables.

These variables may have been:

  • Retrieved through an API call to an external system.
  • Captured through an Input (INP) step within the flow.

In simple terms, an IFF condition acts like a “if this happens → go there” logic that directs the conversation dynamically.

📋 IFF Conditions List

This page displays a general overview of all configured conditions.

IFF Conditions List

Each row includes:

  • ID → Internal numeric identifier.
  • Name → Descriptive label of the condition.
  • Rules → One or more logical rules composed of variable, operator, value, and destination.
  • Default Destination → The fallback route if none of the rules evaluate as true.
  • Actions → Buttons to edit ✏️ or delete 🗑️ the condition.

➕ Add IFF Condition

Clicking Add opens the form to create a new condition.

Add IFF Condition

Main fields:

Field Description
Name The title or label used to identify the condition.
Default Destination The module or flow to follow if no rules are met.
Rules A list of logical expressions that determine specific destinations.

🧩 Rules

Each rule consists of four main components:

Component Description
Variable The exact system variable name to evaluate.
Operator Logical comparator (=, !=, >, >=, <, <=).
Value The expected or reference value.
Destination The flow that will be executed if the condition is true.

Example:

  • client_type = "VIP" → ANN,64
  • payment_amount > 1000 → ANN,65

This means:

  • If the client type is VIP → go to announcement ANN,64.
  • If the payment amount is greater than 1000 → go to announcement ANN,65.
  • If no rule applies → go to the Default Destination.

✏️ Edit Condition

When editing an existing condition, both the name, the default destination, and the rules can be updated.

Edit IFF Condition

From this screen you can:

  • Add or remove rules.
  • Change operators or values.
  • Redefine destinations (e.g. ITR, REP, ANN, etc.).

🧠 Logical Operation

The system evaluates the rules in order:

  1. It retrieves the defined variable.
  2. Compares its current value with the configured rule.
  3. If the condition is true, the flow is directed to the linked destination.
  4. If none of the rules are true, it proceeds to the default destination.

🧭 In short, an IFF condition works as an “if / else” structure
that dynamically routes the flow depending on variable values.