Users¶

Introduction¶

The Users module manages the access accounts for the Kewbot system.
Each user represents a person interacting with the platform, either as an agent (handling conversations in the agent panel) or as a supervisor (with additional access to reports, configuration, and real-time monitoring).

Users can be assigned to one or more groups, which determines which conversations they can view and manage.

Users List¶

Users list

The list displays the following columns:

Id: Unique identifier for the user.
Description: User’s name, surname, or another identifier.
Type: Defines whether the user is an agent or supervisor.
Agent: Access only to the agent panel to manage conversations.
Supervisor: Access to the agent panel plus advanced functions like reports, real-time, and system administration.
Group: Groups the user belongs to.
Web User: Username for login.
Web Pass: Login password (hidden in the list).
Created At: Date the user was created.
Action: Buttons to edit or delete a user.

Create / Edit Form¶

Create new user¶

Create user form

Edit existing user¶

Edit user form

The form includes the following fields:

Id: Unique identifier (shown only in edit mode).
Description: Name, surname, or other description.
User Type: Select between Agent or Supervisor.
Groups: Available groups, selectable via checkboxes.
Web User: Username for login.
Web Pass: Associated password.
Buttons:
Save: Saves changes or creates the new user.
Cancel: Returns to the list without saving.

Notes¶

A user may belong to multiple groups.
Supervisor accounts always include access to the agent panel.
Use strong passwords and update them regularly.