Kewbot Historical Changelog
2026-05-19
Added group-level permissions to view conversations assigned to other agents and waiting queues.
Added group-level permissions to take over already assigned conversations.
Agent Workspace
Enabled cross-shift continuity without mandatory manual transfers.
Security
Improved sensitive-area access control with group-based visibility and takeover rules.
2026-05-08
Templates
Added two template execution modes: Interactive and Informational.
In Interactive mode, templates inside active conversations are now covered by automatic timeout monitoring.
Automation
In Informational mode, added immediate post-send destination execution (when a ticket is open).
Prevented flow blocking when no customer response is expected.
Conversations
Split operational handling between response-driven interactions and purely informational sends.
2026-05-05
AI
Launched automatic analysis of closed conversations within minutes after closure.
Enabled analysis results in Conversation Reports.
Added structured extraction of contact reason, customer emotion, resolution status, and summary.
Reporting
Expanded conversation reporting with an analytics layer for supervision and continuous improvement.
2026-04-27
Conversations
Added conversation reopening for agents on previously closed cases.
Restricted agent reopen action to the last handling agent, with automatic reassignment on reopen.
Kept response eligibility controlled by elapsed time since the customer's last message.
Added operational reopen from Conversation Reports with reassignment to agent groups.
2026-04-23
Phonebook
Added search and pagination for large contact volumes.
Added per-contact tags and attributes.
Added bulk contact selection.
Added CSV export for selected contacts.
Campaigns
Improved outbound campaign audience preparation directly from Phonebook.
2026-04-15
Agent Workspace
Added workload indicator in the left panel with totals for assigned and waiting tickets.
Added quoted reply action inside chat to answer a specific message with context.
Conversations
Improved in-chat context traceability using referenced replies.
2026-04-09
Agent Workspace
Added test buttons in Announcements, ITR, and Interactive Buttons to validate sends directly from configuration.
Reduced QA cycle time by removing full-flow manual test runs.
Realtime
Improved Real Time view to show first and last name when the number exists in contacts.
Security
Added automatic session logout after 30 minutes of inactivity.
2026-03-13
Templates
Added template context preservation for free-text replies.
Enabled context continuity for templates without buttons.
Added campaign-context auto-routing for free-text responses.
Conversations
Consolidated conversational continuity for acknowledgments and short closure replies, avoiding flow resets.
Reinforced automatic reminders when customers do not interact.
Reduced dependency on manual supervisor intervention for common conversational edge cases.
Operations
Established that automation behavior depends on explicit account/group configuration.
2026-03-05
Automation
Added automatic invalid-input handling in interactive menus (ITR/Reply).
Added automatic menu resend when customers reply outside valid options.
Added invalid-input routing to a specific destination.
Added progressive invalid-input escalation with up to 3 levels.
Improved flow containment when customers reply with free text, audio, or other unexpected formats.
Executive summary
March 2026: Kewbot strengthened its automation foundation with invalid-input control and template context preservation, reducing resets and manual workload.April 2026: The platform focused on operational efficiency (embedded testing, enriched realtime view, workload visibility, quoted reply), plus scalable contact management and operational reopen.May 2026: Kewbot moved toward intelligent supervision with automatic conversation analysis, intent-based template modes, and granular team collaboration controls.
Overall, this period shows continuous product maturity across three pillars: reliable automation , operational efficiency , and smart supervision .
Main functional areas developed
Automation
Templates
Conversations
AI
Security
Phonebook
Realtime
Campaigns
Agent Workspace
Supervisor Tools
Reporting
Interactive Menus