Known Limitations

This page lists practical platform constraints to help teams plan deployment and operations.

Channel and policy limitations

• WhatsApp policy controls outbound free-text initiation outside the customer care window.
• Approved templates are required for compliant re-engagement.
• Some interactive capabilities depend on WhatsApp API feature availability.

Voice/calling limitations

• Voice calling support is partial and integration-dependent.
• Behavior may differ across providers and account rollouts.
• Asterisk interop can require extra compatibility work in some auth scenarios (for example, SHA-256-only combinations).

Operational limitations

• Routing quality depends on correct inbound route and destination design.
• Poorly maintained template mappings can reduce campaign performance.
• Large campaign runs require data hygiene (phone formats, variable completeness).

Documentation status notes

• Some legacy pages remain in older structure and may overlap in topic scope.
• Supervisor dashboard deep-dive content is currently minimal in this repository.
• Visual assets for new public pages are being completed.

Mitigation recommendations

• Pilot first, then scale.
• Standardize templates, tags, and routing patterns.
• Keep fallback paths for automation and calling failures.

Screenshot coming soon.