Use Case: Sales Conversion

This setup is for teams converting leads and re-engaging prospects on WhatsApp.

Goal

Increase conversion while keeping conversations compliant with WhatsApp template rules.

Recommended configuration

• Use approved templates for outbound initiation.
• Launch targeted campaigns from CSV or API triggers.
• Route positive responses to sales groups.
• Route non-qualified responses to follow-up automation.

Suggested sales flow

1. Send campaign with clear value proposition.
2. Use button responses for intent capture.
3. Route high-intent contacts to live agents.
4. Continue with human conversation in the care window.
5. Re-engage later with another approved template if needed.

KPI suggestions

• Delivery rate
• Response rate
• Qualified lead rate
• Agent conversion rate

Practical tips

• Keep templates short and action-oriented.
• Match campaign segments to contact attributes/tags.
• Review failed deliveries after each campaign.

Screenshot coming soon.